This seminar presents solid, tried and proven ideas that businesses can examine and utilize as they develop that "always do business here first!" feeling with their customer.

During this seminar, Tom presents ideas for:
* Identifying what type of business you should be
* Recognizing the five types of customers and knowing which type you want
* Developing the customer service techniques that customers crave
* Providing the five qualities every customer wants
* Fulfilling the customer's equation for value
* Determining the proper strategy for your business

Presentation Notes | Audio