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 Everyone has had the experience at least once; a manufacturers' or wholesalers' representative, or a salesperson in an independent or chain store, demonstrates a sincere and deep interest in the wants and needs of the customer. Can you learn the motivation this person has? And, can you learn the techniques the salesperson utilizes to give the customer the pleasant experience? You, personally, and the business you work in, or own, will reap the rewards as you learn the secrets of, and the techniques of becoming one of the Masters of Legendary Service! Powerpoint of "The Masters of Legendary Service"
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APRIL 2025
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With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.
Small Business
Have you ever said to an employee, "Do you know how much that costs"?
Their answer is no, and that could be a problem for your business. The April Small Business Advisory discusses sharing financial information.
Small Business
Some people are proactive; others are reactive. What do each say about your management style?
We look at a study of banks in determining if you are selling 5 to 1 or 1 to five. It is important to your business.
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