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E-ret@iler - retail management and merchandising in retail speaker Tom Shay's newsletter

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Retail management seminars, Small Business expert, retail speaker
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Customer Survey Sample
This is the customer survey that Tom talks about during his presentation
My first impression when I walk in this business is ..._________________________________
On a scale of 1 to 10, with 10 being superior, please rate:
our product selection: ____
our product knowledge: ____
our sales staff: ____
our cashiers: ____
How often do you do business with us? ____
Where else do you do business for some of the same items that we offer? _____________________________

Are there items you buy elsewhere that you would expect us to stock for you?
____________________________________

If I were the owner of this business for one day,
I would... ___________________________
_____________________________________
_____________________________________
_____________________________________

We would welcome the opportunity to thank you for taking the time to provide us with this valuable information. Please let us know how to contact you:
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