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When dealing
with a customer, we are working to convey a message. We do so, but so
little of the message is conveyed with words. 8% of our message is conveyed
with words, 37% of the message is conveyed with the tone of our voice,and
55% of the message is conveyed with our body language. These 7 pages show
the message we convey by the way we present ourselves to our customers. I am frustrated Clinched hands, wringing hands, fist like gestures, pointing index finger, rubbing hand through hair or on back of neck |
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There
are 7 positions. We suggest you visit each
of the pages and print them for use in your business as an educational
tool. We have created them using various attire. Click on each of the links below to visit the appropriate page.
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Profits+Plus
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