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When
dealing with a customer, we are working to convey a message. We do so,
but so little of the message is conveyed with words. 8% of our message
is conveyed with words, 37% of the message is conveyed with the tone
of our voice,and 55% of the message is conveyed with our body language.
These 7 pages show the message we convey by the way we present ourselves
to our customers.
I am defensive Buttoned coat, arms crossed, sideways glance, rubbing eyes or nose, drawing away |
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There
are 7 positions. We suggest you visit each
of the pages and print them for use in your business as an educational
tool. We have created them using various attire. Click
on each of the links below to visit the appropriate page
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Profits+Plus
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