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Anyone who has ever worked in a business dealing with customers has undoubtedly been told the basics of customer service. But gauging by the world today, it does not look like a lot of people were listening. Perhaps the results would have been better if they had been shown the "hows" and "whys" of working with a customer.

This session is unique in that the audience is divided into small groups and is utilizing decks of cards to learn and understand why, Relationship selling skills are a Big Deal!
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