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Everyone has had the experience at least once; a manufacturers' or wholesalers' representative, or a salesperson in an independent or chain store, demonstrates a sincere and deep interest in the wants and needs of the customer. Can you learn the motivation this person has? And, can you learn the techniques the salesperson utilizes to give the customer the pleasant experience? You, personally, and the business you work in, or own, will reap the rewards as you learn the secrets of, and the techniques of becoming one of the Masters of Legendary Service!
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Presentation notes are available in Adobe pdf format. Most computers already have Adobe Reader installed. If you do not, click on this link to obtain the free Adobe Reader.
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Other
Tom Shay presentations: Sales
Skill Track: Vendors
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to see why meeting planners invite Tom Shay to return to address their
audiences? Click on testimonials
to see the index of letters of endorsement. Having a speaker at your event should be a way of boosting attendance as well as putting buyers in a "buying mood", not just an expense! If you are not getting this now, click on reasons to see Tom Shay's suggestions of how to get the most from your experience with a speaker. |
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Profits+Plus
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