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This
seminar presents solid, tried and proven ideas that businesses can
examine and utilize as they develop that "always shop here first!"
During this seminar, Tom presents ideas for:
* Identifying what type of store you should be
* Recognizing the five types of customers and knowing which type you
want
* Developing the customer service techniques that customers crave
* Providing the five qualities every customer wants
* Fulfilling the customer's equation for value
Article
| Seminar Description
| Presentation
Notes
Introduction | Audio Sample
Click
on Tom's photo to hear him describe this presentation
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